Genesys acquires the AI powerhouse that is Altocloud.

From left: Stephen Coney, SVP of engineering at Genesys, with Barry O’Sullivan, co-founder and CEO of Altocloud. Image: Genesys Genesys acquires the AI powerhouse that is Altocloud. Silicon Valley software player Genesys has acquired Altocloud, the Galway- and California-based AI customer conversion platform founded by Irish man Barry O’Sullivan. The acquisition price has not been …Read More

New rules on data protection pose compliance issues for firms

Dire warnings about huge fines for businesses have been the up-in-lights feature of reporting about the European Union General Data Protection Regulation (GDPR), to the detriment of other aspects of it, including the responsibilities it places on organisations. This includes a significant focus on transparency and accountability, and mandatory data breach reporting unless the breach …Read More

Microsoft’s €134m campus opens in Dublin

Taoiseach Leo Varadkar has officially opened Microsoft’s new €134m campus in south Dublin. The 34,000 square metre purpose-built building is now home to the company’s 2,000-strong Irish workforce. Designed by RKD Architects, One Microsoft Place in Leopardstown took three years to construct. Microsoft’s Managing Director for Ireland Cathriona Hallahan said the building is the physical manifestation of the …Read More

BT bases new £28m research hub in Belfast.

BT is to base a research and development programme which could be worth up tp £28.6 million (€32.4 million) to the North over the next five years in a new multi-million pound facility in Belfast. The telecoms giant officially launched its new BT Ireland Innovation Centre on Wednesday and said the centre will focus on …Read More

Comtrade survey

56% of Irish IT experts expect intelligent robots in the workplace in the next five years. The survey reveals that over half of Irish IT decision-makers expect intelligent robots in the workplace in the next half decade. The Comtrade Digital Services survey took in 133 Irish IT leaders and their opinions on how digital transformation …Read More

Big Data is talking. Is anyone Listening?

Everyone is talking about ‘big data’ and how tech behemoths like Google are going to use it to change the world. But what does it mean for the rest of us – companies and organisations who do not have ninja-coders sitting on beanbags developing artificial intelligence apps during their company-subsidised gourmet lunch breaks? In this …Read More

Few Marketers Capitalize on Data Analytics to Optimize CX

For all the talk of data analytics, organizations are still struggling to use it effectively. That’s the picture painted by two recent studies, which confirm data alone doesn’t create a data-driven organization. Organizations today remain data rich and insight poor. More Data Than Insights The studies — one by Forbes Insights and Dun & Bradstreet …Read More

Irish Digital skills are less well developed than Global Peers.

Nearly half of Irish digital initiatives for business are not delivering, according to findings in PwC’s 2017 Irish Digital IQ survey published today. The survey finds that less than two-thirds (64%) of Irish organisations have the digital skills required for an evolving digital economy and is similar to global peers (65%). At the same time, …Read More

Data Analytics Is No Longer A Nice Option — It’s The Core Of The Enterprise

Global businesses are facing increasing complexity and market volatility. In response, all business functions are turning to data-driven analytics and insights as a means to manage this increasing uncertainty, while better understanding their organizations’ customer bases and growing their businesses. The move to data-driven insights is being forced by continued business reliance on technology and …Read More

15 data and analytics trends that will dominate 2017

Along with social, mobile and cloud, analytics and associated data technologies have earned a place as one of the core disruptors of the digital age. 2016 saw big data technologies increasingly leveraged to power business intelligence. Here’s what 2017 holds in store for the data and analytics space. John Schroeder, executive chairman and founder of MapR Technologies, …Read More