Shortlisted finalists for the Customer Insights Award showcase their entries. Members will have the opportunity to learn about these successful projects.

Each finalist will have the opportunity to make a 5 minute 'pitch' to persuade you why they should get your vote to win the Customer Insights Award 2020.

Finalists:

ESB Debt Segmentation Project - Elaine Robinson, Analytics Manager ESB

ESB Repeat Contact Analysis Project - Valarie Lynch, Customer Solutions Analytics Manager

RTÉ Understanding Radio Listening Behaviour - Paul Loughery, Head of Audience and Insight 

Bank of Ireland NPS Driver Analysis - Shasha Li, Marketing Statistician