Role & Responsibilities
Analyzes complex business problems using data from internal and external sources
Provides actionable insight to decision-makers to influence strategy and performance
Identifies and interprets trends and patterns in datasets to attribute key business drivers
Analyzes and defines metrics that tie back to business performance and initiatives
Will be a proponent of test/learn culture by enabling and supporting experimentation
Generates forecasts, recommendations, and strategic/tactical plans to drive actions
Creates specifications and generates reports and analysis mapping to business needs
May provide consultation and lead cross-functional teams to address business issues
Directly produces datasets and reports for analysis using databases and reporting tools

Requirements
Master’s or Bachelor’s degree in a relevant field of study
4 + years top tier analyst or consulting experience in business intelligence or analytics
Experience with customer service or customer operations analytics a huge plus
Hands-on experience with one or more language(s) used for querying (e.g. SQL, SAS)
Experience with Big Data/Analytics platforms/languages like Hive, Python, R a big plus
Advanced Excel skills including pivot tables, macros, charts, functions,  vba modeling
Experience with Tableau or similar BI platform to develop reports and dashboards
Ability to tailor insights to present clearly to technical and non-technical audiences
Hands-on to get things done fast and ability to work without continual guidance
Enquiring mind with ability to recognize inefficiencies and challenge the status quo
Excellent written and verbal communication skills