Everyone Has an AI Strategy. Few Have an AI Operations Strategy

3.10pm – 3.25pm IST, 13 October 2026 ‐ 15 mins

Room: Wicklow Hall 2 - Level 2

Stephen Bonney, Country Lead for Ireland and Northern Ireland, Dynatrace

Financial services organisations are moving AI from experimentation into customer-facing and business-critical services. But getting AI into production is only the beginning. The next challenge is operating it with the visibility, reliability and accountability that customers, regulators and business leaders expect.

Drawing on real-world examples from CDL and Vitality, this session explores what changes when AI becomes an operational responsibility. We will look at how organisations can understand AI performance and cost, connect AI behaviour to customer and business outcomes, and build the confidence to scale.