BOI Digital Assistant

11.30am – 11.50am IST, 13 October 2026 ‐ 20 mins

Aaron D’Souza, Senior Data Scientist & Tara Maguire, Data and Behavioural Scientist, Bank Of Ireland

The Bank of Ireland Digital Assistant is a multilingual, AI-powered conversational solution designed to make customer interactions more accessible, inclusive, and intuitive.

This session shares the journey from proof of concept to pilot design, highlighting how Generative AI, RAG, and speech technologies are being used to transform customer access to information while fostering a culture of AI innovation within the organisation.