Membership Key Accounts Manager
The Analytics Institute
Company Description
The Analytics Institute of Ireland is a professional body for organisations and professionals working with data. Our mission is to promote awareness, understanding, and innovation in Data Analytics and to provide members with the opportunity to network, learn, share knowledge, and access Continuous Professional Development programmes. We work with government, academia, and the corporate business sectors to promote cooperation, research, and employment growth in the Data Analytics and Data Science sectors. We provide training, certification, events, the Analytics & AI Awards and the Analytics Summit.
Role Description
This is a full-time remote role for a Membership Key Accounts Manager. The Membership Key Accounts Manager will be responsible for managing key accounts, developing and implementing business plans, providing excellent customer service, and overseeing our website and CRM.
Responsibilities
- Actively seek out new member organisations
- Manage our online ‘Join’ process
- Manage and update current membership collateral
- Manage membership value proposition
- Build strong relationships with current member organisation and professionals through regular meetings
- Encourage member engagement – build 12 month roadmaps with members to ensure members are getting value
- Organise various engagement activities with members – podcasts, masterclasses, news articles, insights and upload to website
- Manage renewal process
- Update CRM with activity and member feedback
- Feedback member needs to events manager on event topics and speakers
- Feedback member needs to training manager on training programmes and certification
- Attend in person events
- Run induction sessions for new members monthly
- Host online events
- Write up event reports, blogs for the website
- Ensure website is kept up to date with members logos, insights, articles
- Deal with member day to day queries re membership
Skills and Experience Required
We are seeking an experienced Account Manager (min 5 years) with a strong work ethic, a busy, positive and proactive person who enjoys dealing with clients and is happy to work to targets. It is essential that the candidate has experience dealing with corporate clients.
Some online marketing and CRM experience is also desirable. Very customer focused and driven to succeed.